Introduction

Welcome to Scaling Gems (“we,” “our,” or “us”). We are a jewelry marketing agency dedicated to helping jewelry retailers, boutique designers, and e-commerce businesses grow their online sales and increase store visitors. We operate in markets across India, UAE, and USA. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at https://scalinggems.com or engage with our services.

Please read this Privacy Policy carefully. By accessing or using our website and services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.

 

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Fill out contact forms
• Subscribe to our newsletter
• Request a consultation
• Register for webinars or events
• Apply for employment
• Engage with our services

This information may include:

• Name
• Email address
• Phone number
• Company name and location
• Website URL
• Social media handles
• Business type (retailer, designer, e-commerce)
• Marketing goals and challenges

Client Campaign Data

To provide our specialized jewelry marketing services, we may process information about your customers and marketing campaigns, including:

• Campaign analytics and performance data
• Customer demographic information
• Social media engagement metrics
• Sales and conversion data
• Website traffic statistics
• Cost of acquisition metrics
• Return on ad spend (ROAS) data

Automatically Collected Information

When you visit our website, certain information may be collected automatically, including:

• IP address
• Browser type and version
• Operating system
• Device information
• Pages visited and time spent on pages
• Referring website or source
• Geographic location (city/country level)
• Date and time of visits

 

How We Use Your Information

We use the information we collect for the following purposes:

• Providing Services: To deliver jewelry-specific marketing services including social media management, paid advertising, content creation, and consultation.
• Communication: To respond to your inquiries, send service updates, and provide customer support.
• Marketing: To share information about our services, success stories, and industry insights that may interest you (with your consent).
• Analysis and Improvement: To analyze market trends in the jewelry industry, identify opportunities for our clients, and enhance our marketing strategies.
• Website Enhancement: To improve our website functionality, user experience, and content relevance.
• Compliance: To comply with legal obligations and enforce our terms and policies.
• Security: To detect, prevent, and address technical issues and protect against unauthorized access.
• Business Operations: To perform essential business operations such as billing, accounting, and business planning.

 

Cookies and Similar Technologies

We use cookies, pixels, and similar technologies to collect information about your browsing activities. These technologies help us analyze website traffic, customize content, and deliver targeted advertisements.

Types of cookies we use include:

• Essential cookies: Required for basic website functionality
• Preference cookies: Remember your settings and preferences
• Analytics cookies: Help us understand how visitors interact with our website
• Marketing cookies: Used to deliver relevant advertisements for jewelry marketing services

You can manage your cookie preferences through your browser settings. However, disabling certain cookies may affect your browsing experience and our ability to provide certain services.

 

Information Sharing and Disclosure

We may share your information with:

• Service Providers: Third-party vendors who assist us in providing services (e.g., website hosting, data analysis, payment processing, email services, ad platforms).
• Marketing Partners: With your consent, we may share information with marketing partners to help deliver relevant advertising.
• Business Partners: When necessary to provide the specialized jewelry marketing services you’ve requested.
• Legal Requirements: When required by law, court order, governmental regulation, or similar legal process.
• Business Transfers: In connection with a merger, acquisition, reorganization, or sale of assets.
• With Your Consent: When you have provided consent for specific information sharing.

We do not sell your personal information to third parties.

 

Cross-Border Data Transfers

Since we operate across India, UAE, and USA, your information may be transferred to and processed in countries other than the country in which you reside. These countries may have different data protection laws. We ensure appropriate safeguards are in place to protect your information when transferred internationally, in compliance with applicable laws including GDPR, CCPA, and local data protection regulations in India and UAE.

 

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, accidental loss, alteration, or disclosure. However, no internet transmission is completely secure, and we cannot guarantee the security of information transmitted to our website.

 

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. For client campaign data, we typically retain information for a period of up to 7 years to allow for long-term analysis of marketing effectiveness. We determine the appropriate retention period based on the amount, nature, and sensitivity of the data, the potential risk of harm from unauthorized use or disclosure, and applicable legal requirements.

 

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, which may include:

• Access: Request information about the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information under certain circumstances.
• Objection: Object to processing of your personal information.
• Restriction: Request restriction of processing of your personal information.
• Portability: Request transfer of your personal information to another service provider.
• Withdrawal of Consent: Withdraw previously given consent for data processing.

To exercise these rights, please contact us using the information provided in the “Contact Us” section below.

 

Marketing Communications

We may send you marketing communications about our services, industry insights, and promotional offers if you have:

• Requested information from us
• Engaged our services
• Provided your contact details when registering for an event or consultation
• Opted-in to receive marketing communications

You can opt-out of receiving marketing communications at any time by:

• Clicking the “unsubscribe” link in any marketing email
• Contacting us using the information in the “Contact Us” section

 

Children’s Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information.

 

Third-Party Links

Our website may contain links to third-party websites, including social media platforms, jewelry industry resources, and client websites. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

 

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will post the revised Privacy Policy on our website with an updated “Last Updated” date. If we make significant changes, we may also notify you by email or through a notice on our homepage. We encourage you to review this Privacy Policy regularly.

 

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Scaling Gems
Email: [email protected]
Phone: +971 50 6341 349
Address: Unit 611, Al Sharhan Tower, Al Nahda 2, 500001

 

Region-Specific Privacy Information

For European Economic Area (EEA) Residents

If you are located in the EEA, the legal basis for collecting and using your personal information depends on the specific information and the context in which we collect it:

• Contract Performance: When processing is necessary for the performance of a contract to which you are a party, or to take steps at your request before entering into a contract.
• Legal Obligations: When processing is necessary for compliance with a legal obligation to which we are subject.
• Legitimate Interests: When processing is necessary for the purposes of our legitimate interests, provided those interests do not override your rights and freedoms.
• Consent: When you have given consent to the processing of your personal information for one or more specific purposes.

You also have the right to lodge a complaint with your local data protection authority if you believe we have violated applicable data protection laws.

For California Residents

Under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), California residents have specific rights regarding their personal information. These include:

• Right to Know: You may request information about the categories of personal information we have collected about you, the categories of sources from which the information was collected, the business purpose for collecting the information, the categories of third parties with whom we share the information, and the specific pieces of personal information we have collected.
• Right to Delete: You may request that we delete any personal information we have collected from you, subject to certain exceptions.
• Right to Opt-Out: You may opt-out of the sale or sharing of your personal information.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights.

To exercise these rights, please contact us using the information in the “Contact Us” section.

For Indian Residents

Under the Digital Personal Data Protection Act (DPDPA), you have certain rights regarding your personal data. We comply with applicable Indian data protection laws and regulations when processing your personal information, including:

• Right to Confirmation and Access: You have the right to obtain confirmation of whether we process your personal data and to access such data.
• Right to Correction: You have the right to correct inaccurate or incomplete personal data.
• Right to Erasure: You have the right to request the erasure of your personal data in certain circumstances.

For UAE Residents

We comply with applicable UAE data protection laws, including Federal Decree-Law No. 45/2021 on Personal Data Protection. When processing personal data of UAE residents, we adhere to principles of transparency, fairness, and lawfulness.

By using our website and services, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.